The provided text outlines the return policy for Viva Essentia. Here's a summary of the key points:
30-Day Return Policy:
Customers have 30 days after receiving the item to request a return.Eligibility Criteria:
Items must be in the same condition as received, unworn or unused, with tags, and in original packaging.A receipt or proof of purchase is required.
Return Initiation:
To start a return, customers can contact Viva Essentia at info@vivaessentia.com.Returns should be sent to the address provided: _
Return Process:
If the return is accepted, Viva Essentia will provide a return shipping label and instructions.Items sent back without prior return requests will not be accepted.
Damages and Issues:
Customers should inspect the order upon reception.Immediate contact is required if the item is defective, damaged, or incorrect.
Non-Returnable Items:
Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.Exchanges:
The recommended way to exchange items is to return the original purchase and make a separate purchase for the new item.European Union 14-Day Cooling Off Period:
Customers in the European Union have the right to cancel or return orders within 14 days, without justification.Similar eligibility criteria apply as in the general return policy.
Refunds:
Customers will be notified after the return is received and inspected.Refunds, if approved, will be processed within 10 business days to the original payment method.
If more than 15 business days have passed since the return approval, customers can contact info@vivabuys.com for assistance.
This summary is not exhaustive, and customers are encouraged to read the full return policy for a comprehensive understanding.